Meera AlSuwaidi

Assistant manager – Employee Engagement and Wellbeing

Employee Engagement and Wellbeing Strategy: • Crea(ng and leading holis(c employee experience strategy and ini(a(ves (engagement & wellbeing) • Planning a measurement and management method that keeps the engagement metric as a key strategic indicator within the organiza(on. • Establishing an accurate evalua(on process for assessing the effec(veness and business impact of all engagement and wellbeing ini(a(ves. • CraUing and execu(ng an annual, comprehensive employee engagement strategy that delineated a holis(c transforma(on plan for the organiza(on, fostering a dynamic work culture that facilitates the growth and reten(on of a top-(er workforce. • Instruc(ng and leading workshops geared towards managers about employee engagement. • Designing and execu(ng employee engagement ini(a(ves that were in accordance with Mashreq global employee engagement strategies, fostering a sustainable, globally compe((ve posi(on across 13 countries. • Managing and nurtured posi(ve rela(onships with external suppliers and vendors and service providers. • Designed & strategized events, townhalls and offsites with different units within Mashreq Bank. Survey execuIon: • Collabora(ng with strategic vendors, people advisory, business partners, heads of HR and team across various loca(ons to design, implement an assess engagement survey for op(mal effec(veness and efficiency. • Synergizing with stakeholders and managing the team to ensure the successful administra(on of surveys on a global scale. • Developing and/or refining tools, training materials and resources aimed at assis(ng partners and leaders in effec(vely construc(ng ac(on plans derived from survey findings. • Conduc(ng con(nuous pulse survey to evaluate the advancement of engagement ini(a(ves and ensuring follow-up ac(ons. • Facilita(ng employee focus groups as a supplementary approach to complement engagement surveys. Driving AcIon: • Coordina(ng with persuading senior stakeholders to help shape their holis(c business change delivery plans with a focus on engagement and seeking insights on how these changes will impact people. • Coordina(ng with senior stakeholders to develop and execute a strategy for implemen(ng and driving change based on survey findings by crea(ng work groups, teams or ac(on commi_ees and implemen(ng solu(ons to enhance the quality of employee 'work-life experience. • Partnering with the internal corporate communica(ons team to oversee and manage comprehensive internal employee communica(ons regarding all engagement and wellbeing ini(a(ves and campaigns. Culture iniIaIves: • Ensuring that organiza(onal culture and employee engagement are aligned with a supported the achievement of business objec(ves. • Leading ini(a(ves aimed at ensuring both the business and employees consistently embody the values and culture of Mashreq Bank. • Fostering an inclusive workplace culture where employees experience a sense of value, recogni(on and apprecia(on. • Priori(zing comprehensive considera(ons of diversity and inclusivity in all company decision making processes, ensuring the crea(on of an inclusive work environment. Governance and Compliance: • Direc(ng impact planning from strategy alignment, defining metrics, data collec(on and analysis, to interpre(ng and communica(ng the findings. • Formalizing and orchestra(ng the Annual engagement calendar for the en(re bank and establishing both a governance framework and a delivery methodology.

• Crea(ng and leading holis(c employee experience strategy and ini(a(ves (engagement & wellbeing)
• Planning a measurement and management method that keeps the engagement metric as a key strategic indicator within the organiza(on.
• Establishing an accurate evalua(on process for assessing the effec(veness and business impact of all engagement and wellbeing ini(a(ves.
• CraUing and execu(ng an annual, comprehensive employee engagement strategy that delineated a holis(c transforma(on plan for the organiza(on, fostering a dynamic work culture that facilitates the growth and reten(on of a top-(er workforce.
• Instruc(ng and leading workshops geared towards managers about employee engagement.
• Designing and execu(ng employee engagement ini(a(ves that were in accordance with Mashreq global employee engagement strategies, fostering a sustainable, globally compe((ve posi(on across 13 countries.
• Managing and nurtured posi(ve rela(onships with external suppliers and vendors and service providers.
• Designed & strategized events, townhalls and offsites with different units within Mashreq Bank.
• Collabora(ng with strategic vendors, people advisory, business partners, heads of HR and team across various loca(ons to design, implement an assess engagement survey for op(mal effec(veness and efficiency.
• Synergizing with stakeholders and managing the team to ensure the successful administra(on of surveys on a global scale.
• Developing and/or refining tools, training materials and resources aimed at assis(ng partners and leaders in effec(vely construc(ng ac(on plans derived from survey findings.
• Conduc(ng con(nuous pulse survey to evaluate the advancement of engagement ini(a(ves and ensuring follow-up ac(ons.
• Facilita(ng employee focus groups as a supplementary approach to complement engagement surveys.
• Coordina(ng with persuading senior stakeholders to help shape their holis(c business change delivery plans with a focus on engagement and seeking insights on how these changes will impact people.
• Coordina(ng with senior stakeholders to develop and execute a strategy for implemen(ng and driving change based on survey findings by crea(ng work groups, teams or ac(on commi_ees and implemen(ng solu(ons to enhance the quality of employee 'work-life experience.
• Partnering with the internal corporate communica(ons team to oversee and manage comprehensive internal employee communica(ons regarding all engagement and wellbeing ini(a(ves and campaigns.
• Ensuring that organiza(onal culture and employee engagement are aligned with a supported the achievement of business objec(ves.
• Leading ini(a(ves aimed at ensuring both the business and employees consistently embody the values and culture of Mashreq Bank.
• Fostering an inclusive workplace culture where employees experience a sense of value, recogni(on and apprecia(on.
• Priori(zing comprehensive considera(ons of diversity and inclusivity in all company decision making processes, ensuring the crea(on of an inclusive work environment.
• Direc(ng impact planning from strategy alignment, defining metrics, data collec(on and analysis, to interpre(ng and communica(ng the findings.
• Formalizing and orchestra(ng the Annual engagement calendar for the en(re bank and establishing both a governance framework and a delivery methodology.

• Execu(ng trades by phone. • Liaising with sales traders or clients on market movements. • Predic(ng how markets will move and buying and selling accordingly. • Developing client's rela(onships and presen(ng market movements.

• Execu(ng trades by phone.
• Liaising with sales traders or clients on market movements.
• Predic(ng how markets will move and buying and selling accordingly.
• Developing client's rela(onships and presen(ng market movements.

• Monitoring a quality of incoming applica(ons submi_ed by team. • Highlight the UFR and maintain records of rejec(on reason and frequency for no repe((on in future. • Ensuring the quality of cases moved to next unit for review while scanned and sent for approval. • Sharing quality informa(on flow between sales staff and processing units. • Ensure (mely processing of cases and releasing them to next queue for ac(on.

• Monitoring a quality of incoming applica(ons submi_ed by team.
• Highlight the UFR and maintain records of rejec(on reason and frequency for no repe((on in future.
• Ensuring the quality of cases moved to next unit for review while scanned and sent for approval.
• Sharing quality informa(on flow between sales staff and processing units.
• Ensure (mely processing of cases and releasing them to next queue for ac(on.

• Working knowledge of opera(ons and procedures applicable in credit card processing. • Proficient in computer related online and windows-based applica(ons. • Ability to solve conflict and other related issues. • Ability to take decision independently upholding set rules and regula(ons. • Created and processed new account for credit card. • Ensured to fulfill all request made for credit card. • Reviewed important reports prepared on everyday basis. • Provided maintenance of files for credit card accounts. • Processed all monetary transac(ons keeping up with set guidelines. • Approved applica(ons as per set guidelines

• Working knowledge of opera(ons and procedures applicable in credit card processing.
• Proficient in computer related online and windows-based applica(ons.
• Ability to solve conflict and other related issues.
• Ability to take decision independently upholding set rules and regula(ons.
• Created and processed new account for credit card.
• Ensured to fulfill all request made for credit card.
• Reviewed important reports prepared on everyday basis.
• Provided maintenance of files for credit card accounts.
• Processed all monetary transac(ons keeping up with set guidelines.
• Approved applica(ons as per set guidelines